Job: Customer Experience / CRM Administrator

Position: Customer Experience / CRM Administrator

Salary: Negotiable based on Skills and Experience

Location: Wagga Wagga – SRO

Job Information:

Hutcheon and Pearce has an exciting and new opportunity for a switched on and motivated individual to help facilitate the Company’s Customer Experience strategy by providing outstanding customer service and support

Duties of the role include:

  • Customer follow-up on all new and used machinery sales
  • Customer follow-up on large parts and service invoices
  • Inform customers of machinery servicing requirements when machinery services are due
  • Assist in the management of machinery service and support agreements
  • Documentation and management of all internal and external customer surveys in our Customer Relationship Management software
  • Management and co-ordination of customer issues through to resolution.
  • Document and report an sales, parts and service issues throughout our 12 locations.
  • Monitor customer resolution times
  • Involved in the roll-out and on-going management of our Customer Relationship Management software across our 12 locations.
  • Provide weekly reports on all CRM issues & sales opportunities to management
  • May be involve in other Aftermarket, Sales and Integrated Solution related projects as required

Experience, Skills and Qualifications:

We are seeking an energetic individual with a keen eye, attention to detail and a desire to succeed to grow our customer’s operations.

  • Highly organised
  • Previous customer relationship management / customer service skills would be beneficial
  • Microsoft Office experience
  • Agricultural / Agricultural Machinery knowledge would be beneficial
  • Exceptional customer service skills

Why join us?

Hutcheon and Pearce is a progressive John Deere Dealership that has been servicing and selling agricultural and turf machinery for over 63 years in the Riverina. We are a locally owned 3rd generation family business operating from 12 locations in Central, Southern & Western NSW.

Being part of a high performing team is critical to our culture at H&P. We work hard, train well and challenge each other every day to better our performance. If you want a career, not just a job, we are the company for you.