Position: Service Advisor

Job Information:

Service Advisor


Our Company:

Hutcheon and Pearce is a 3rd generation progressive, family owned John Deere Dealership. Established in the NSW Riverina over 68 years ago, we are proudly operating out of 13 rural locations in NSW. We serve a multitude of customers with quality, well renowned equipment and after sales support and service. We believe that our success comes from the partnerships we form with our customers and the quality of our people.

The Role:

Working with the well-known and highly respected John Deere range of Agricultural Machinery, you will be the prime contact between the Hutcheon and Pearce Forbes Branch and our customers for servicing and repairs on machinery and equipment. We are looking for someone has a passion for customer service and all things mechanical. Reporting to the Service Manager, a qualification as a Mechanic (Agricultural or Heavy Vehicle) is preferred, however Service Advisory experience is essential. This role is perfect for a Mechanic or auto industry Service Advisor looking for a change!

As a part of the role you will:

  • Facilitate the communication between Service Personnel and the administration of the Service Department
  • Identify gaps and opportunities in RO Stories for final invoice signoff by the Service Manager
  • Prepare quotations for service repair jobs
  • Assist with booking in customer jobs for the Service Manager and Field Coordinator
  • Prepare warranty and/or product improvement claims including the computation of charges, submission and follow-up with the Group Warranty Department


Essential Skills:

  • Must have Service Advisor experience in a Dealership environment (Agricultural or Automotive)
  • Excellent Customer Service Skills
  • Strong interpersonal and communication skills
  • Good organisational, administrative and time management skills
  • Computer systems savvy including Microsoft Suite and DMS (Dealer Management System)
  • An energetic and can-do approach to your work

Desirable Skills:

  • Trade Qualified Agricultural, Light or Heavy Vehicle Mechanic

We Can Offer You:

At Hutcheon and Pearce we highly value the continuous improvement and growth of our team – we offer extensive, ongoing development and training. Enjoy the opportunity to optimize your product knowledge and strengthen professional skills through the specialized Hutcheon and Pearce High Performance Academy and the John Deere University to further develop and grow your career.

Being part of a high performing team is critical to our culture at H&P. We work hard, train well and challenge each other every day to better our performance. If you want a career, not just a job, we are the company for you.

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