Farmers are real-life heroes. Even when times are tough, you show up to feed our nation.
Your efforts keep us all going, but who keeps you going?
We do. Our High Performance Package is the ultimate service package to keep you moving.
We’ve bundled together servicing, parts, remote diagnostic and software advice, and extended warranty into a single, high-value package to give you proactive, year-round support for your farm operation.
The HP Package offers real peace of mind – expert alerts, servicing, remote support, and locked-in pricing.
It all adds up to less downtime and a healthy bottom line.
The maximum Service Plan for new machinery paid upfront is 60 months or 5000 engine hours maximum, whichever comes first.
For new and existing machinery where the customer is paying monthly or Pay As You Go, the maximum is 36 months or 3000 engine hours, whichever comes first.
Who can sign up for the HP Package?
The HP Package is for customers buying new machines. Anyone purchasing a 6000+ series can sign up, no matter what type of farming operation they have.
What is covered in the HP Package?
The HP Package is a bundle of services designed to keep your machines running to optimal condition, without you having to think about it.
It’s a fully maintained Service Plan from Hutcheon & Pearce tailored to suit your machine usage, plus a matching John Deere PowerGard Protection Plan Extended Warranty. So, you get scheduled servicing, machine monitoring, remote and in-field support from our TECSight team, and parts replacements at locked in prices to keep your machine running all year round.
For specifics on how the HP Package could apply to your farming operations, please contact your local Hutcheon & Pearce representative.
How does the HP Package work in with my machine warranty?
John Deere provides one of the best warranties in the business, with 24 months/2000 hours applied as standard.
With the PowerGard™ Protection Plan, the warranty period applies after the factory warranty ends. The extended warranty allows you to choose between Full Comprehensive or Limited Engine and Powertrain coverage customised to your usage.
It’s important to note that when you sign up for the HP Package (including a PowerGard™), Hutcheon & Pearce contributes an extra 12 months/0 hrs PowerGard™. We also cover any PowerGard™ extended warranty excess if a failure occurs.
How much does it cost?
The price will vary depending on the number of years you would like to be covered and the anticipated engine hours over that time. A typical HP Package sits around $4/ engine hour.
To find out your potential running costs, contact your local sales rep for an estimate.
At Hutcheon & Pearce, we want to keep you going. The HP Package is for customers buying new machines and for those with older machines. Anyone with a 6000+ series can sign up, no matter what type of farming operation they have. No one misses out.Here’s more of the fine print: • Sign up to a minimum 2000hr Service Plan to qualify for the High Performance (HP) Package • 12 months/0hrs PowerGard™ is in addition to any current PowerGard™ offer • Service Plan must match the PowerGard™ coverage hours to be eligible for the High Performance Package • Maximum Service Plan: For new Machinery paid by the Customer upfront – 60 months or 5000 engine hours maximum (whichever comes first) • Maximum Service Plan: For new & existing Machinery where the Customer is paying monthly or Pay As You Go – 36 months or 3000 engine hours maximum (whichever comes first).
PEACE OF MIND
We know that as a farmer, you face countless decisions and jobs each and every day. That’s why we’ve kept the HP Package nice and simple.
You let us do all the servicing heavy lifting for you.
As John Deere experts, we know your machine and how to keep it working in tip-top order better than anyone. We’ll monitor your machine’s performance and take care of scheduling services and maintenance so you can get on with the job with one less thing to worry about.
The HP Package means total peace of mind for your machine and adds enormous value to your farming operations.
Minimal downtime – John Deere leads the industry for preventive maintenance and repair protocols. With JDLink™, Hutcheon & Pearce monitors and manages scheduled servicing, so you’ll never miss a service. Regular and proactive servicing minimises downtime, which can save you thousands of dollars by avoiding breakdowns in peak periods.
Free Machine Health Monitoring – We monitor your machine’s diagnostic trouble codes and contact you to discuss next steps before it becomes an issue.
Expert Alerts – We action Expert Alerts which tell us when a failure is imminent and fix issues before they occur.
Greater resale value – Machines that are regularly serviced by John Deere qualified technicians hold their value well. This means a better outcome for you when it comes time to sell or trade-in the machine.
Seasonal check – As well as scheduled servicing, the HP Package also includes a free yearly seasonal H&P Expert Check to ensure your machine is operating at its optimum all year round.
Extended warranty – John Deere provides one of the best warranties in the business. With PowerGard™ Protection Plan, you can purchase additional protection beyond the normal factory warranty term. We will also contribute an extra 12 months/0 hrs PowerGard™ to those who sign-up for the HP Package.
Machine Health Monitoring is a tool we use to track the health of your machine and get in touch with you to arrange help if and when it’s needed.
Our Machine Health Monitoring system covers all machine issues and we can be alerted for issues as simple as a machine alert that appears on start-up right through to an important software update for the transmission.
How does the Expert Alerts work? Do I have to do anything?
Expert Alerts uses predictive technology to identify and diagnose potential issues in a machine before they arise. Hutcheon & Pearce monitors and evaluates these alerts and contacts you directly to determine a proactive solution to prevent any potential issues and downtime.
Our proactive approach to machine maintenance minimises the costs of repair and any potential impact on machine components.
What is the response time in the event of a breakdown?
With the HP Package, our aim is to maximise uptime through proactive servicing, ongoing machine monitoring and free yearly seasonal H&P Expert Checks.
In the event you do have a breakdown, however, our technicians will travel to you to fix the problem.
If you break down in-season, our H&P Expert Check Guarantee includes:
Priority in-season repair assistance (within 6 months of completion of Expert Check recommended repairs)
No freight charges on overnight delivery on all required parts
No travel charges (includes km and travel labour time) – only pay for the repair labour
No afterhours parts or service call out fees.
How does service scheduling work?
With the power of JDLink, we take the pain out of monitoring and managing your machine servicing.
Most machines come fitted with our JDLink Modular Telematics Gateway (MTG) which allows us to remotely track engine hours and machine alerts. When your machine is 50 hours from its next service, we receive an automatic notification. We then get in touch with you to arrange a convenient time for machine servicing. All you have to do is say when.
Any machine without MTG are handled on a time since last service basis.
MONEY IN THE BANK
Put simply, signing up for the HP Package is good for your bottom line.
It’s designed to keep your machines working when you need them most, and it offers a whole lot of payment flexibility and dollar savings.
Low running costs – Depending on the Service Plan you choose, the running cost of the HP Package is as little as $4 per machine hour with no hidden costs or surprises.
Upfront discount – When you purchase a Service Plan on your next machine, we’ll give you a 5% discount.
Price protection – We lock in today’s pricing on labour and parts.
Excess-free claims – We cover any excess on the PowerGard™ Protection Plan extended warranty if you have to make a claim.
Free travel – We waive travel charges for any repairs or breakdowns while a Service Plan is in place. Depending on travel distances, this can represent a saving of thousands of dollars over the life of the Service Plan.
Flexible payment options – Choose between upfront purchase (with finance), Pay As You Go or monthly billing.
Maximum trade-in – By ensuring your machines are optimised and maintained, you’ll get the highest possible trade-in or resale value when the time comes.
Contact us and let us show you how the HP Package can help your bottom line.
Upfront purchase with finance options (5% package discount available)
Billed monthly – equal monthly payments designed to help manage cashflow
Pay As You Go (PAYG) – billed as the work is done but locked in today’s prices.
What does price protected labour and parts mean?
There are never any surprises when it comes to the HP Package.
The day you sign up, the prices of parts and services are locked in for the term of the Service Plan. This safeguards you against any possible future price increases due to CPI increases, inflation, and exchange rate fluctuations.
Which travel costs will be waived?
Hutcheon & Pearce will waive any travel charges for warranty, repairs or breakdowns for any machine with an active HP Package or Service Plan. Depending on travel distances, this can represent a saving of thousands of dollars over the life of the Service Plan.
Please note that in-scope travel means the travel charges to a maximum of 150kms from the nearest Hutcheon & Pearce premises.
How do you calculate the running cost of the machine?
To calculate your specific running costs, we look at your machine and determine the costs of servicing against the estimated number of engine hours you’ll use over the term of the Service Plan.
A sales rep can work out the costs for you and provide you with a copy of the calculations.
The HP Package means the lowest possible running costs with complete peace of mind.
Remote Support
REMOTE SUPPORT
With the HP Package, every time you get in your machine, a H&P support team is virtually right beside you.
Beyond machinery, servicing and parts, our diagnostic support ensures you have the equipment you need and the know-how and support to keep going and stay up to date with the latest in precision ag.
TECSight phone support – We provide free TECSight support for the length of the HP Package. This includes remote data and yield mapping support. Plus, in the event of a breakdown, you have access to technicians who can talk you through the problem, all without leaving your cab.
TECSight Field support – Our Field Specialists can come to you for machine optimisation and data/precision ag services.
Connected Support™ – As well as TECSight remote support and field service, every HP Package sign-up has access to John Deere’s Connected Support™ Tools, including Expert Alerts, Machine Health Dashboard, Remote Display access, and Service Advisor Remote.
Agronomic Data – Data is the fuel that drives today’s farming profits. Our TECSight team can format and interpret your data to help plan your operations more effectively, optimise machine performance, and increase uptime.
It’s all about seamless connectivity between farm, dealer and machine. Discover the power of TECSight and precision ag.
Contact us and let us show you how your operations can benefit.
Do I have to schedule in TECSight on-farm visits, or will the Expert Alerts process take care of this?
If you have any concerns about your machine, the quickest way to schedule in a visit from a TECSight field specialist is to contact TECSight direct – just call 02 5924 5111
Is there a limit to the amount of support I receive from TECSight throughout the life of my HP Package?
Our TECSight team is always there to help you. We offer remote support by phone during normal office hours but can also provide out of hours support for emergency situations.
How do I access the John Deere Connected Support™ Tools?
The MyJohnDeere.com website provides access to all the Connected Support™ Tools with one simple login which is set up at the time of purchasing your new machine.
You can access information like machine data, engine hours and locations through the JDLink Dashboard, or you can use Operations Center to manage your field, farm, yield or spray records and even plan your next cropping program and create prescriptions in one easy location.
How do I request help with my data and planning? Is this a free service?
Contact TECSight to discuss your needs.
Technical questions are included in the standard TECSight subscription, but extensive data work may incur additional charges.
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