TECSight® Remote Support

TECSight® Remote Support

What is TECSight® Remote Support?

TECSight® Remote Support is a department within Hutcheon & Pearce dedicated to the over-the-phone support of our products and technology. TECSight® stands for Technology Enabled Customer Support with the vision to keep you running!

TECSight® also monitors your tractor and/or header remotely and can advise the operator via mobile phone, on suggested settings, screen setup, when parts need replacing or even organise servicing. Plus if you break-down you have direct access to Hutcheon & Pearce technicians who can talk you through the problem… all of this, without you leaving your tractor or header seat… this is what we call Technology Enabled Customer Support.

This subscription gives you access to:

  • Over-the-Phone Support – TECSight®Solutions Specialists are awaiting your call.
  • Machine Optimisation – TECSight®enables peace of mind through monitoring JDLink codes and notifying owners of red alert situations and investigating low level codes. Also, the option of providing optimisation reports on machine utilisation, fuel levels and any service needs.
  • Ag Decision Support – TECSight®aids with agronomic decisions through the correct creation, transfer and sharing of input/output data. We can facilitate the data sharing process through to agronomic consultants/advisors or third parties for data interpretation to help you implement agronomic decisions.
  • Logistics Optimisation – TECSight®help efficiency by monitoring multiple machines in larger fleets. The support team can assist the service department to coordinate machine locations for mechanical repairs allowing quick, efficient location and decreased downtime.

Why do we exist?

With nearly all products we sell at Hutcheon & Pearce going out the door with a piece of technology built in or added to it we recognise that customers don’t want to have to pay travel and labour for simple issues or just to help with setting up guidance or documentation.

On top of this, we found that our best technicians and service managers were being delayed on jobs answering simple customer calls and adding extra time to the jobs at hand. This wasn’t fair to customers with machines being worked on and with this over-the-phone support requirement only going to get more and more important we realised something needed to be done.

Why subscribe to TECSight® Remote Support?

Key Benefits

TECSight® (Technology Enabled Customer Support) is a department within Hutcheon & Pearce dedicated to over-the-phone support of our products and technology.

With nearly all products we sell at Hutcheon & Pearce going out the door with a piece of technology built in or added to it we recognise that customers don’t want to have to pay travel and labour for simple issues or just to help with setting up guidance or documentation.

Key Benefits:

  1. Reduce your downtime by having answers when and where you need them.
  2. Reduce costs of unnecessary travel and labour for simple issues.
  3. Have comfort knowing a fully qualified factory trained technician is available to you with the tools, simulators and resources available at their fingertips to keep you going.
  4. Reduce your workload by having your operators contact us for help.
  5. Have the security of someone monitoring your JDLink™ enabled equipment and notifying you of important codes that may come up.

to name only a few…

What does it cost?

At only $500 per year per farm it’s worth giving us a call!

A TECSight Subscription provides you with the following:

  • Access to local John Deere trained specialists for phone support on Ag Management Solutions (John Deere technology products e.g. Guidance,Screens, Receivers, Rate Controllers, etc).
  • Apex Software and MyJohnDeere.com support.
  • Over-the-phone diagnostics for machine warning codes.
  • Utilisation of Service Advisor™ Remote and Remote Display Access, (ability to communicate with the tractor through telematics if JDLink enabled), for fast issue diagnosis and reduced downtime.
  • Proactive handling of alerts and warnings communicated remotely by the machine (through JDLink).
  • Fast escalation of issues to your local branch for priority assistance.
  • Exclusive invitations to Greenstar™, MyJohnDeere.com and product specific training events held throughout the year.
  • Service scheduling where an in-field visit is required from your local dealership.

Make technology work for you…

How do I subscribe?

You can subscribe a number of different ways:

  1. Complete the below form below:

    TECSight® Subscription Form

    • This field is for validation purposes and should be left unchanged.
  2. Email us at tecsight@hutcheonandpearce.com.au with your name, address and phone number.
  3. Call us on (02) 5924 5111 and our friendly TECSight Solution Specialists will be happy to assist.

Notes:

  1. Calls outside normal operating hours are directed to an on-call representative.
  2. Service Advisor Remote applicable to JDLink™ enabled machines only.